Help Center
How to use it
Step-by-step instructions, answers to frequently asked questions, and troubleshooting for when something goes wrong.
Frequently asked questions
59 answersStart
Where do I start?
Sign up at 1trainer.ru and confirm your email via the link in the message, or message the bot @strong01bot, then complete the six-step questionnaire in the mini app. Your first plan will arrive in the chat 10–15 minutes after the questionnaire.
Do I have to fill out the questionnaire?
Yes, without it the coach doesn't know your goal, level, or available time. It takes a few minutes; some fields — height, weight, target races — can be skipped and added later.
Do I need to confirm my email?
Yes. Until your email is confirmed, the dashboard won't open, and your 7 free days start from the moment you confirm it. You can resend the email from the "Confirm your email" page. If you don't confirm your email and don't use the account for 7 days, it is deleted.
How do I open the mini app?
In the chat with the bot, tap the "App" button. It opens inside Telegram, no installation needed, and you're logged in automatically.
Do I need a sports watch?
No, you can start without one: the plan is built from your answers about your goal, level, and available time. With a Garmin, Polar, COROS, or Apple Watch, accuracy is higher — the coach sees your actual heart rate zones, recovery, and volume.
Is there an app for Apple Watch and iPhone?
Yes, the 1trAIner iPhone app is free on the App Store. You can sign in with your email and password or with a six-digit code: you'll find it in the dashboard ("Connections" → "iPhone app"), in the mini app ("Profile" → "Get code"), and in the chat with the /app command. The code is valid for 10 minutes and works once. Apple Watch workouts go into your log, training load, and workout reviews; the app already collects sleep and HRV, and the coach will start taking them into account later.
Can I use the service with just my phone?
Yes. The coach chat, the Telegram mini app, and the iPhone app cover everyday tasks. The website dashboard is for connecting your watch, setting plan schedules, and the referral program.
Garmin
How do I connect Garmin?
In your dashboard, open the account menu (avatar in the top right) and select "Connections" — direct link 1trainer.ru/sport#/profile/integrations. Your Garmin Connect login and password are entered only in the secure form in the dashboard — no need to send them to the coach in the chat. Once connected, workouts and daily metrics (sleep, HRV, resting heart rate, Body Battery) are pulled in automatically.
Garmin asks for a verification code — what is it?
Garmin sends a sign-in verification code to your Garmin account email, by SMS, or to an authenticator app when it sees a first sign-in from a new device — even if you haven't enabled two-factor authentication. After your login and password, the form will ask for this code; the email may take 1–2 minutes to arrive and may land in "Spam". The code is valid for about 10 minutes. If there's still no email after 5 minutes, check your login and password: with a wrong password Garmin also asks for a code but doesn't send the email.
How safe is it to share my Garmin password with the service?
The password is only accepted in the secure form in the dashboard and is stored encrypted in the database. The bot never requests or accepts such data in chat.
What history is pulled in when connecting?
Right after connecting, an import of workouts from the last 30 days starts, and weight is pulled in for 5 years. Later you can tap "Import again" on the Garmin tile — the service will load workouts for 90 days once more.
Why didn't last night's data appear right away?
Sleep, Body Battery, and readiness only reach the service after the watch has synced with the Garmin Connect app. Sync your watch in the morning and the numbers will be up to date.
How do I make the coach re-read the data from the watch?
Write "refresh watch data" in the chat. The coach will fetch today's and yesterday's daily metrics again and reply using the updated data.
I changed my Garmin password — what should I do?
Open "Connections" in the dashboard, the Garmin tile, and tap "Reconnect": after a password change, the old connection stops working.
Polar
How do I connect Polar?
In the dashboard, open the account menu → "Connections", the Polar tile, and tap "Agree and continue", then "Sign in with Polar". Sign in to Polar Flow and tap "Allow", then check that the status is "Connected". The connection uses OAuth: your Polar password is not shared with the service and is not stored.
What history is pulled in when I connect Polar?
Only new workouts synced with Polar Flow after connecting, and no older than 30 days, are imported. History from previous months cannot be imported — this is a Polar limitation.
How do I disconnect Polar?
Open the account menu → "Connections" in the dashboard, the Polar tile, and tap "Disconnect". The service revokes access at Polar and deletes the tokens; new data stops coming in, while data already loaded stays in your log until the account is deleted. You can also revoke the permission at account.polar.com.
Why is Polar connected but there are no workouts?
Sync your watch with Polar Flow and check the required consents at account.polar.com. Only workouts synced after connecting, and no older than 30 days, are available. Data usually arrives within a few minutes; a backup poll runs once every 6 hours.
COROS
How do I connect COROS?
In the dashboard, open "Connections", find the COROS tile and tap "Log in with COROS". Log in through the official COROS service, grant access and check that the status shows "Connected". The connection uses OAuth: your password is not shared with the service and is not stored. The connection is available to all 1trAIner users.
How do I send a plan to my COROS watch?
After connecting, explicitly turn on "Send plan to watch" — the toggle is off by default. Your daily plan will appear in the COROS calendar as a structured workout: only running, cycling and trail running are supported. If the plan changes, the workout updates; you can only delete or reschedule it in the COROS app.
How do I disconnect COROS?
On the COROS status screen in your dashboard, tap "Disconnect". The service revokes access from COROS and deletes the tokens. If the revocation is not confirmed, the dashboard will ask you to remove access in the COROS app. Uploaded data stays in the log until you delete your account.
Why is COROS connected but there are no workouts?
Sync your watch with the COROS app and wait up to 6 hours: data is pulled in by a background poll. Check that the status is "Connected"; if it says "Needs reconnecting", log in again. Uploading full workout files is limited by COROS — no more than 40 files per day per account.
Plans
How is the training plan built?
Planning follows a cascade: first the season strategy for your main goal, then the month, week, and specific day. Each horizon builds on the previous one, on the workouts you've actually completed, and on the constraints in your profile — available days of the week, time limit, blocked dates. The plan is recalculated automatically and on request in the chat.
What time does the daily plan arrive?
By default, the daily plan arrives in Telegram at 07:00 Moscow time, as full text. The weekly plan arrives the evening before at 20:00; the monthly and yearly plans arrive the day before they start, at 17:00. You can change the time, time zone, and channel in the dashboard: the "Plan" tab, the gear button "Set up auto-generation".
Can I receive plans by email?
Yes. In the schedule of each horizon, you choose a channel: Telegram, MAX, or email. Email requires a confirmed address.
Why did the plan change on its own?
Because the facts changed: a missed or extra workout, low readiness and poor sleep according to your watch data, your messages about how you feel or about a trip. The coach recalculates the affected horizons so that the training load stays achievable.
How do I ask to change the plan?
In plain words in the chat: "move the long run to Sunday", "three workouts this week", "remove impact training, my knee hurts". The coach will recalculate and save a new version — it will appear in the dashboard and in the app. If your plan is managed by a human coach who has already approved it, the change will go to them for approval.
Will the coach show a plan if I just ask him to write it out?
Yes, and he won't overwrite anything: he responds in text to requests like "show" and "write out". Saving only happens when you ask to apply or lock in changes.
What happens to the plan during vacation?
Tell the coach the dates or mark them as unavailable in the questionnaire — he won't schedule workouts on those days and will rebuild the week around them.
Why did plans stop arriving?
Automatic plans are paused if for 7 days there has been no sign-in to the dashboard or app, no message to the coach, and no new workout, and also when there is no active subscription or free trial. Just sign in, message the coach, or upload a workout — auto plans will resume. You can ask for a plan manually at any time.
Coach
What can the coach do in Telegram?
It answers questions about your plan and training load, reviews completed workouts, logs your weight and completed sessions from a message like "did 50 push-ups", recognizes voice messages, photos of smart scales and gym machine displays, shows your workout streak and achievements, and makes changes to the plan: move the long run, reduce volume, account for a trip.
Can I send voice messages?
Yes, they are recognized automatically and processed just like text.
Will I get a workout review?
Yes, once the workout reaches the service from Garmin, Polar, COROS, Strava, the iPhone app, or Apple Watch. The workout review comes as a single message: plan, actual, what it did for your fitness, Body Battery, territory, and recovery. Workouts with a GPS track also come with an image to share with friends.
What do the 😀 😐 😞 buttons under a review mean?
It's how you rate the workout by feel. Tap the one that fits — the coach will reply briefly and save the rating in your log. You can change your choice. If several workouts in a row were 😞, the coach will ask how you feel and won't add volume.
What is the "Day summary"?
An evening message in Telegram at 21:00 in your time zone: steps and goal, stress, Body Battery, the day's workouts, and the start of tomorrow's plan. Steps, stress, and Body Battery come from Garmin. If there's no data for the day, the summary isn't sent.
How do I make the coach's replies shorter or more detailed?
By default the coach replies briefly. For a detailed answer, write "in detail" or "break it down". If you always want a different style — shorter, more detailed, softer, or stricter — just say so: the coach will save it in your profile. You can erase anything unnecessary with "forget about …", and everything the coach knows is visible in the dashboard: "Profile" → "What the coach knows".
Why does the coach ask questions about me?
It builds out your profile: season goal, availability, health limitations, equipment, level. Questions come one at a time and no more than once every couple of days; you can answer briefly and not right away.
How do I log a workout that isn't on my watch?
Describe it in words: "did 50 push-ups", "swam for 40 minutes". The coach will log the session in the diary and factor it into the plan. In the mini app there's a "Mark workout as completed" button for this.
Nutrition
How is nutrition calculated?
Through the FatSecret diary: you keep it as usual, and the service pulls calories and macros by day and compares them with energy expenditure from Garmin. This helps spot underfueling before a high-volume day or a consistent surplus.
Do I have to keep a nutrition diary?
No. Without it, the coach works from training load and recovery. A diary is needed when energy balance matters: weight loss, preparing for long distances, or a plateau in results.
How do I log my weight?
Weight arrives automatically from Garmin Connect, Polar, COROS, and the iPhone app (from "Health"). Manually — with a message in the chat ("my weight is 71.5"), in the "Weight" tab of the mini app with the "Save" button, or with a photo of a smart scale display: from the photo the coach will also recognize body composition. Weight from FatSecret only fills in days without other measurements.
Can I connect smart scales?
Yes. Garmin Index scales and scales that write to Garmin Connect come through Garmin. If your scale writes to "Health" on iPhone, the 1trAIner iPhone app will pick up the weight; for automation there's a "Personal URL for your scales" in the dashboard: "Connections" → "Smart scales". Otherwise — send a photo of the display to the chat.
Payment
How much does it cost and is there a free trial?
The first 7 days are free, no card needed to start. After that — 450 ₽ per month or 4999 ₽ per year. Card payment or SBP via Tochka bank.
How do I cancel my subscription?
There are no automatic charges: the subscription stays active until the end of the paid period and does not renew on its own. Before it ends, you get a reminder in the messenger with a payment link — if you ignore it, access to the AI coach simply ends. Your data and workout history remain in the dashboard.
How is the monthly plan different from the annual one?
Only in duration and price: the features are the same. The annual plan is more cost-effective if you pay for a full year at once.
What happens if I don't renew on time?
The AI coach will reply to messages only with a payment link, and plans will stop being issued. Your account, history, and measurements are kept: after payment, everything continues from where you left off.
Can I pay from my phone?
Yes. Ask the coach for a link in the chat — it will send a direct payment link with the amount and the plan name. You can also pay in the Telegram mini app: "Profile", the "Plan" block, the "Pay" button.
How does the referral program work?
In the dashboard, open "Profile" → "Referral program" and send your link to a friend. For each subscription payment they make, you get 50 ₽ added to your balance for 12 months from their first payment. The balance is exchanged for subscription days: 15 ₽ = 1 day, with the "Exchange for N days of subscription" button.
Data and security
Is this a medical service?
No. 1trAIner provides informational services, does not diagnose, and does not prescribe treatment. For injuries and illnesses, consult a doctor; details are on the page 1trainer.ru/legal/ai-health-disclaimer.
Who owns the service?
The operator is OUTSTAFHUNTER LLC, TIN 9710100609. Legal details and contacts are published on the page 1trainer.ru/legal/requisites.
Where are my Garmin and FatSecret passwords stored?
The Garmin password is stored encrypted and is entered only in the dashboard form. FatSecret does not receive a password at all: access to the diary is granted via OAuth and revoked with the disconnect button.
How do I disconnect an integration?
In the dashboard, open the account menu → "Connections", choose the service tile — Garmin, Polar, COROS, Strava, FatSecret — and tap "Disconnect".
How do I delete my data?
In the iPhone app: "Profile" → "Account and data" → "Delete account…"; deletion starts after 7 days and can be cancelled until then. Without the app, send a request to info@1trainer.ru from the address the account is registered to. The procedure is described at 1trainer.ru/legal/data-subject-request.
Specialists
Can I work with a human coach, nutritionist, or psychologist?
Yes. In the dashboard, open "My specialists" in the account menu; in the mini app — "Profile" → "Specialists". The catalog lists verified specialists with ratings and reviews. A "Contact" request doesn't grant access to your data: you choose what the specialist will see when you accept the invitation, and you can revoke access at any time. Payment goes directly to the specialist, outside the platform.
Why did the AI coach suggest a human specialist?
The AI coach may suggest a specialist if the conversation shows one would be helpful. On its own it does this no more than once every 14 days per area, and after you decline it stays quiet for 60 days. The summary for the specialist is 3–5 lines without any medical conclusions and is sent only after you tap "Send". The specialist replies within 48 hours.
How do I become a specialist on 1trAIner?
In the website dashboard, open the account menu → "Become a specialist", complete the application steps, and tap "Submit for review". Each specialization is reviewed separately based on qualification documents, with a decision within three business days. Your profile appears in the catalog only with your consent.
Routes
Where can I see a route's terrain and print a model of it?
In the route calculator at 1trainer.ru/route-calculator: upload a GPX or KML file up to 8 MB — you'll see a map with terrain, an elevation profile, ascent, and descent. You can share a route via a link, download it as GPX, or as a 3D model for printing (STL). All uploaded routes are visible in the "Known routes" catalog.
Support
How do I contact support?
Write to support@1trainer.ru — this is the only support channel. Include the email address your account is registered to, what you did, and what happened instead of what you expected; if you have a screenshot, attach it. Email is read during business hours. Questions about your plan, training load, and how you feel are resolved faster right in the chat with your coach.
Where should I write if the service isn't working properly?
To support@1trainer.ru. Before writing, go through the "What to do if…" section at 1trainer.ru/help — it covers common cases: the plan didn't arrive, Garmin isn't syncing, weight wasn't saved. If nothing helped, include your account email, the approximate time of the failure, and what you did in your message.
Questions about the coaching approach rather than how to use the app — such as "How does an AI coach differ from an online training plan?" or "What should I do if I miss a week of training?" — are covered in "Questions about the AI coach".
What to do if…
Morning plan didn't arrive
- Open the mini app, "Today" tab: the plan may have been generated but the notification didn't come through.
- In your dashboard, open the "Plan" tab and check the schedule settings for the daily planning horizon (gear button). Make sure the daily plan is enabled, the correct time is set, and Telegram is selected as the delivery channel.
- Make sure your subscription is active — plans are not issued once it ends.
- If for 7 days there has been no sign-in, no messages to the coach, and no new workouts, auto plans are paused: sign in to the dashboard or message the coach — they will resume.
- Message the coach "make a plan for today" — it will put one together right away.
- If you haven't blocked the bot but messages aren't coming through, send the bot any message: a blocked or never-started chat doesn't allow notifications to be sent.
Garmin isn't syncing or asks for a code
- Sync your watch with the Garmin Connect app on your phone — the service reads data from there.
- If a code is requested when connecting, enter the six-digit code from the email or authenticator app right away: it's only valid for a short time.
- If you get "Invalid or expired code", request a new one and start the connection again.
- If there's still no email with the code after 5 minutes, check your Garmin login and password: with a wrong password Garmin shows a code request but doesn't send the email.
- After changing your Garmin password, open "Connections" → the Garmin tile and tap "Reconnect".
- Message the coach "refresh watch data" to force a re-read of your daily metrics.
Polar is connected, but workouts are not coming through
- Sync your watch with the Polar Flow app and make sure the workout appears there. Wait a few minutes; the fallback check runs once every 6 hours.
- Log in to account.polar.com with the connected account and check that all required consents are accepted: without them Polar refuses to share data.
- Check the sync date and time: only new workouts synced with Polar Flow after connecting are available, and no older than 30 days. Previous months are not imported.
- Check that the status is "Connected" on the Polar tile in the dashboard, account menu → "Connections". If the status is different or data still isn't arriving, tap "Reconnect".
- Message your coach in the chat, specifying the workout date, the time of sync with Polar Flow, and which checks you have already done.
COROS is connected, but there is no data or plan on the watch
- Sync your watch with the COROS app and check that the workout appears in the COROS app.
- Wait up to 6 hours: data is pulled in via background polling. COROS limits full workout file uploads to no more than 40 files per day per account.
- On the "Connections" screen, check the COROS tile status: it should say "Connected". If it says "Reconnect needed", sign in through COROS again.
- If there is no plan on the watch, check the "Send plan to watch" toggle: it must be on, and the daily plan must be running, cycling, or trail running.
- If the problem persists, message your coach in the chat, specifying the workout date, the time of sync with the COROS app, and the connection status.
Workout review didn't arrive
- Check that the workout appears in the log in your dashboard: first the watch needs to sync with its own app — Garmin Connect, Polar Flow, COROS, or "Health".
- Reviews are made for workouts uploaded within the last 3 days. An Apple Watch workout is reviewed with a short delay.
- Check that the chat with the bot is linked to your account and the bot isn't blocked.
- Message the coach "review my last workout" — it will review it right in the chat.
The coach replied "Failed to generate a response"
- Repeat the question: most often this is a one-off communication failure with the model.
- Make it shorter and more specific — very long messages are processed worse.
- Check your subscription status in the mini app, "Profile" tab: once access ends, the coach only replies with a payment message.
- If it happens several times in a row, email support@1trainer.ru and include the approximate time — it helps identify what happened.
The voice message was not recognized
- Dictate again in a quiet place, closer to the microphone.
- Speak in short phrases: long recordings are recognized less accurately.
- If recognition fails several times in a row, send the same thing as text — the coach will process the message the same way.
Weight was not saved
- In the chat, write your weight as a number with units: "my weight is 71.5" or "I weigh 71.5 kg". Decimals can use a period or a comma.
- The service does not accept values outside the range of 25–250 kg — check whether a comma went missing.
- In the mini app, use the "Weight" tab: the "Weight, kg" field and the "Save" button; once saved, the entry will appear in the list below.
- If the photo of the scale could not be parsed, take a closer shot of the display without glare, or enter the number manually.
The mini app won't open or shows old data
- Close the app and reopen it from the chat: the summary loads when it opens.
- Update Telegram to the latest version — mini apps don't work in all older builds.
- If you just changed the plan through the coach, wait a few seconds: saving takes time.
- If you get an authorization error, open the app using the button in the chat with the bot, not via a saved link.
The confirmation email didn't arrive
- Check your Spam folder and the Promotions tab.
- Make sure the address has no typos — you can see it in your dashboard.
- Tap "Resend email" on the "Confirm your email" page — it opens after you sign in while the address isn't confirmed. You can try again in a couple of minutes.
- The link in the email is valid for 24 hours: if it has expired, request a new email.
- Until the address is confirmed, the dashboard won't open. An unconfirmed account that hasn't been used for 7 days is deleted.
None of the above helped
- Write to support@1trainer.ru — this is the only support address.
- Include the email your account is registered to: without it, we can't find your history.
- Describe what you did and what happened instead of what you expected, and add the approximate time — it helps us see what happened on the server.
- A screenshot or a forwarded message from the coach speeds up the review.
I want to delete my data
- If you have the iPhone app, delete your account there: "Profile" → "Account and data" → "Delete account…". You have 7 days to change your mind before deletion.
- Without the app, send a request to info@1trainer.ru from the address the account is registered to.
- The procedure and timelines are described on the page 1trainer.ru/legal/data-subject-request.
- If you only need to disconnect data sources, that's quicker: in the dashboard, "Connections" → the service tile → "Disconnect".
From reading to workouts