Help Center

How to use it

Step-by-step instructions, answers to frequently asked questions, and troubleshooting for when something goes wrong.

01 Getting started Sign-up, logging in via the bot, a six-step questionnaire, and your first plan in the chat. Open section → 02 Connecting Garmin Where to enter your login, how to pass two-factor verification, and what to do if data hasn't arrived. Open section → 03 Apple Watch and iPhone What already works without the app and what will appear when the Apple Watch companion is released. Open section → 04 How plans are built The cascade "annual goal → season → month → week → day", auto-generation schedule, and manual replanning. Open section → 05 Coach in Telegram What the coach in chat can do, how to report workouts, and which phrases work best. Open section → 06 Mini app Five tabs: Today, Dashboard, Questionnaire, Weight, and Profile — what's where. Open section → 07 Nutrition and weight FatSecret diary, weight logging from chat and app, smart scales, and body composition photos. Open section → 08 Subscription and payment Free trial, plans, payment via Tochka, access expiry, and VIP. Open section →

Frequently asked questions

41 answers

Start

Where do I start?

Sign up at 1trainer.ru or message the @strong01bot, then fill out the six-step questionnaire in the mini app. 10–15 minutes after the questionnaire, your first plan will arrive in the chat.

Do I have to fill out the questionnaire?

Yes, without it the coach doesn't know your goal, level, or available time. It takes a few minutes; some fields — height, weight, target races — can be skipped and added later.

How do I open the mini app?

In the chat with the bot, tap the "App" button. It opens inside Telegram, no installation needed, and you're logged in automatically.

Do I need a sports watch?

No, you can start without one: the plan is built from your answers about your goal, level, and available time. With a Garmin watch, accuracy is higher — the coach sees your actual heart rate zones, recovery, and volume.

Is there an app for Apple Watch and iPhone?

A dedicated app is in the works: it will pull workouts, sleep, heart rate variability, and weight from the watch. For now, workouts from Apple Watch can be transferred via Strava, and weight — via the Health app or a photo of the scale in the chat. Details in the "Apple Watch and iPhone" section.

Can I use it only from my phone?

Yes. The chat with the coach and the mini app fully cover daily tasks. The dashboard on the website is needed for connecting integrations, schedule settings, and payment.

Garmin

How do I connect Garmin?

In your dashboard, open the account menu (avatar in the top right) and select "Integrations" — direct link 1trainer.ru/sport#/profile/integrations. Your Garmin Connect login and password are entered only in the secure form in the dashboard — no need to send them to the coach in the chat. Once connected, workouts and daily metrics (sleep, HRV, resting heart rate, Body Battery) are pulled automatically.

I have Garmin two-factor authentication enabled — what should I do?

The connection will take two steps: after entering your login and password, the form will ask for a code from an email or authenticator app. Enter it right away — the code is short-lived. If it expires, request a new one and repeat the connection.

How safe is it to give away your Garmin password?

The password is only accepted in the secure form in the dashboard and is stored encrypted in the database. The bot never requests or accepts such data in chat.

What history is pulled in when connecting?

As soon as the connection is successful, an import of the last 30 days starts — so the coach has something to work with from day one.

Why didn't last night's data appear right away?

Sleep, Body Battery, and readiness only reach the service after the watch has synced with the Garmin Connect app. Sync your watch in the morning and the numbers will be up to date.

How do I make the coach re-read the data from the watch?

Write "refresh watch data" in the chat. The coach will force a re-request of today's and yesterday's daily metrics and reply based on the fresh numbers.

I changed my Garmin password — what should I do?

Reconnect the integration in the "Integrations" section: the old saved data stops working after a password change.

Plans

How is the training plan built?

Planning follows a cascade: first the season strategy for your main goal, then the month, the week, and the specific day. Each horizon builds on the previous one, on the workouts actually completed, and on the constraints from your profile — available days of the week, time limit, blocked dates. The plan is recalculated automatically and on request in the chat.

What time does the daily plan arrive?

By default, the daily plan is ready by 6:00 a.m. Moscow time. The time, time zone, and delivery channel are configured in the dashboard, in the "Planning" section.

Can I receive plans by email?

Yes. In the schedule of each horizon, you choose a channel: Telegram, MAX, or email. Email requires a confirmed address.

Why did the plan change on its own?

Because the facts changed: a missed or extra workout, low readiness and poor sleep according to Garmin, your messages about how you feel or a trip. The coach recalculates the affected horizons so the load stays manageable.

How do I ask to change the plan?

In plain words in the chat: “move the long run to Sunday”, “three workouts this week”, “remove the hard sessions, my knee hurts”. The coach will recalculate and save a new version — it will appear in the dashboard and in the app.

Will the coach show a plan if I just ask for one?

Yes, and it won't overwrite anything: it responds in text to requests to “show” and “outline”. Saving happens only when you ask to apply or lock in changes.

What happens to the plan during vacation?

Tell the coach the dates or mark them as unavailable in the questionnaire — it won't schedule workouts on those days and will rebuild the week around them.

Coach

What can the coach do in Telegram?

Answers questions about the plan and training load, reviews completed workouts, logs weight and completed activities from a message like "did 50 push-ups", recognizes voice messages and photos of smart scales and lab reports, shows your workout streak and achievements, and also makes edits to the plan: move a long run, reduce volume, account for a trip.

Can I send voice messages?

Yes, they are recognized automatically and processed the same way as text.

Will I get a workout review?

Yes, after the activity syncs from Garmin to the service. The review compares what you actually did with the plan for that date and ends with a practical step for the coming days.

Why does the coach ask questions about me?

It builds up your profile: season goal, availability, health limitations, equipment, level. Questions come one at a time and no more often than every couple of days; you can answer briefly and not right away.

How do I log a workout that isn't on my watch?

Write it in words: "did 50 push-ups", "swam for 40 minutes". The coach will log the session in the diary and take it into account in the plan. In the mini app there's a button for this: "Mark workout as completed".

Nutrition

How is nutrition calculated?

Through the FatSecret diary: you keep it as usual, and the service gets calories and macros by day and compares them with energy expenditure from Garmin. This helps spot underfueling before a high-volume day or a systematic surplus.

Do I have to keep a nutrition diary?

No. Without it, the coach works from training load and recovery. The diary is needed when energy balance matters: weight loss, preparing for long distances, a plateau in results.

How do I log my weight?

In three ways: a message in the chat ("my weight is 71.5"), in the "Weight" tab of the mini app, or a photo of the smart scale display — from the photo the coach will recognize body composition too.

Can I connect a smart scale?

If your scale sends data to Apple Health, measurements are imported automatically: a personal token is issued in the dashboard, and a shortcut is set up on your iPhone. Otherwise, send a photo of the display to the chat.

Payment

How much does it cost and is there a free period?

The first 7 days are free, no card needed to start. After that, it's 450 ₽ per month or 4999 ₽ per year. Card payment via Tochka Bank acquiring.

How do I cancel my subscription?

There are no automatic charges: the subscription is valid until the end of the paid period and does not renew itself. Before it ends, you get a reminder in the messenger with a payment link — if you ignore it, access to the AI coach simply ends. Your data and workout history remain in the dashboard.

How does the monthly plan differ from the yearly one?

Only in term and price: the features are the same. The yearly plan is more cost-effective if you pay for the whole year at once.

What happens if I don't renew on time?

The AI coach will stop responding and plans will stop being generated. Your account, history, and measurements are saved: after payment, work continues from the same place.

Can I pay from my phone?

Yes. Ask your coach in the chat for a link — they will send a direct payment link with the amount and plan name.

Data and security

Is this a medical service?

No. 1trAIner provides informational services, does not diagnose, and does not prescribe treatment. For injuries and illnesses, consult a doctor; details are on the page 1trainer.ru/legal/ai-health-disclaimer.

Who owns the service?

The operator is OUTSTAFHUNTER LLC, TIN 9710100609. Legal details and contacts are published on the page 1trainer.ru/legal/requisites.

Where are my Garmin and FatSecret passwords stored?

The Garmin password is stored encrypted and is only entered in the dashboard form. With FatSecret, no password is transmitted at all: access to the diary is granted via OAuth and revoked with the disconnect button.

How do I disconnect an integration?

In the "Integrations" section of the dashboard: FatSecret is disconnected with a button, and Garmin sync is turned off in the same place.

How do I delete my data?

Send a request to info@1trainer.ru from the address the account is registered to. The request procedure is described on the page 1trainer.ru/legal/data-subject-request.

Support

How do I contact support?

Write to support@1trainer.ru — this is the only support channel. Include the e-mail the account is registered to, what you did and what happened instead of what you expected; if you have a screenshot, attach it. The mailbox is monitored during business hours. Questions about your plan, training load and how you feel are resolved faster right in the chat with your coach.

Where should I write if the service isn't working properly?

To support@1trainer.ru. Before writing, check the "What to do if…" section at 1trainer.ru/help — it covers common cases: the plan didn't arrive, Garmin isn't syncing, weight wasn't saved. If nothing helped, include your account e-mail, the approximate time of the failure, and what you were doing in your message.

Questions not about buttons but about the approach itself — "how an AI coach differs from a plan from the internet", "what to do about a missed week" — are covered in the section "Questions about the AI coach".

What to do if…

Morning plan didn't arrive

  1. Open the mini app, "Today" tab: the plan may have been generated but the notification didn't come through.
  2. In your dashboard, check the "Plan" tab and the horizon schedule (gear button): whether the daily plan is enabled, the right time is set, and Telegram is selected as the channel.
  3. Make sure your subscription is active — plans are not issued once it ends.
  4. Message the coach "make a plan for today" — it will put one together right away.
  5. If you haven't blocked the bot but messages aren't coming through, send the bot any message: a blocked or never-started chat doesn't allow notifications to be sent.

Garmin isn't syncing or asks for a code

  1. Sync your watch with the Garmin Connect app on your phone — the service reads data from there.
  2. If a code is requested when connecting, enter the six-digit code from the email or authenticator app right away: it's only valid for a short time.
  3. If you get "Invalid or expired code", request a new one and start the connection again.
  4. After changing your Garmin password, reconnect the integration in the "Integrations" section.
  5. Message the coach "refresh watch data" to force a re-read of your daily metrics.

The coach replied “Couldn't generate a response”

  1. Repeat the question: most often this is a one-off connection failure with the model.
  2. Make it shorter and more specific — very long messages are processed worse.
  3. Check your subscription status in the mini app, “Profile” tab: once access ends, the coach only replies with a payment message.
  4. If it repeats several times in a row, write to support@1trainer.ru and include the approximate time — it helps to see what happened.

Voice message wasn't recognized

  1. Dictate it again in a quiet place, closer to the microphone.
  2. Speak in short phrases: long recordings are recognized worse.
  3. If recognition fails several times in a row, send the same thing as text — the coach will process the message the same way.

Weight wasn't saved

  1. In the chat, write your weight as a number with units: “my weight is 71.5” or “I weigh 71.5 kg”. The decimal part can be written with a dot or a comma.
  2. The service doesn't accept values outside the 25–250 kg range — check whether a comma got lost.
  3. In the mini app, use the "Weight" tab: the input field and the "Log weight" button; after saving, the entry will appear in the list below.
  4. If the photo of the scale couldn't be recognized, take a closer shot of the display without glare, or enter the number manually.

The mini app won't open or shows outdated data

  1. Close the app and reopen it from the chat: the summary loads when you open it.
  2. Update Telegram to the latest version — mini apps don't work in all older builds.
  3. If you just changed the plan via the coach, wait a few seconds: saving takes time.
  4. If you get an authorization error, open the app using the button in the chat with the bot, not via a saved link.

The email with address confirmation didn't arrive

  1. Check the "Spam" folder and the "Promotions" tab.
  2. Make sure the address is entered without typos — you can see it in the dashboard.
  3. Request the email again on the login page.
  4. Until the address is confirmed, email notifications aren't sent, but you can still use the service via Telegram.

None of the above helped

  1. Write to support@1trainer.ru — this is the only support address.
  2. Provide the email the account is registered to: without it, your history cannot be found.
  3. Describe what you did and what happened instead of what you expected, and add the approximate time — it shows what happened on the server.
  4. A screenshot or a forwarded coach message speeds up the review.

I want to delete my data

  1. Send a request from the address the account is registered to, to info@1trainer.ru.
  2. The request procedure and timelines are described on the page 1trainer.ru/legal/data-subject-request.
  3. If you only need to disable data sources, that's faster: FatSecret is turned off with a button in "Integrations", and Garmin sync is turned off there as well.

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