Payment, refunds, and service delivery
Revision of 8 September 2026. This document describes how the 1trAIner subscription is paid for, how the service is delivered, and how refunds work.
1. What is paid for
The user pays for a subscription — access to the paid features of the Service for the term of the selected plan: RUB 450 for 30 days or RUB 4,999 for 365 days. Before payment the user sees the plan name, the access term, and the amount in rubles.
2. Payment methods
Payment is made by bank card or via the Faster Payments System (SBP) on the secure checkout page of the acquiring bank Tochka. Services are delivered electronically; no physical goods are shipped.
3. Service delivery
The service is deemed to be delivered continuously throughout the paid term, starting from confirmation of the payment. When the paid period ends, access to paid features stops automatically; the account, training history, plans, and measurements are retained.
4. Withdrawal and refunds
The user may withdraw from the agreement at any time under Article 32 of the Russian Consumer Rights Protection Act and Article 782 of the Civil Code of the Russian Federation.
On withdrawal, the part of the payment proportional to the unused whole days of the paid period is refunded, less the costs actually incurred by the provider. As of this revision the provider does not withhold such costs on refund.
- Send the request to info@1trainer.ru from the e-mail address the account is registered with.
- State the date and amount of the payment, the plan, and the reason for the request.
- Requests are reviewed and refunds are made within 10 calendar days of receipt.
- The refund is issued by the original payment method through the acquiring bank Tochka; other details are used only if a refund by the original method is impossible.
The free trial is provided at no cost, is not paid for, and is not refundable. Free, promotional, and VIP access has no monetary value and is not refundable.
5. Receipts and taxes
OUTSTAFFHUNTER LLC applies the AUSN taxation regime and is not subject to VAT. The fiscal receipt required by Federal Law 54-FZ is generated and sent to the e-mail address provided at checkout by the acquiring bank Tochka.